General Terms and Conditions

1. Service Provider Details

• Company name: PÁSKOM Terra Kft.
• Registered seat: 8136 Lajoskomárom, Ozorai Street, Lot No. 3772/2
• Company registration number: 07 09 031687
• Tax number: 28967361-2-07
• EU VAT number: HU28967361
• Bank account details:
  • MBH Bank 50420238-10002467-00000000
  • IBAN: HU32 5042 0238 10000 2467 0000 0000
  • SWIFT: MKKBHUHB

2. General Provisions

2.1. These General Terms and Conditions govern the use of the accommodation facilities and services
provided by the Service Provider

2.2. Special or individual conditions are not part of these published General Terms and Conditions;
however, they do not exclude the possibility of concluding separate agreements with travel agents,
tour operators, or other parties, with conditions that may vary depending on the nature of the
business.

3. Contracting party

3.1. The services provided by the Service Provider are used by the Guest.

3.2. If the service order is placed directly with the Service Provider by the Guest, the Guest is deemed
the Contracting Party. The Service Provider and the Guest shall jointly become the contractual parties
(hereinafter referred to as the Parties) once the conditions are met. These General Terms and
Conditions also apply to any Guests who use the Service Provider’s services together with the Guest
who concluded the contract.

3.3. If the service order is placed with the Service Provider by a third party (hereinafter referred to as
the Intermediary) on behalf of the Guest, the terms of cooperation shall be governed by the
agreement concluded between the Service Provider and the Intermediary. In such cases, the Service
Provider is not obliged to verify whether the third party is legally entitled to represent the Guest.

4. Contractual relationship

4.1. In response to a verbal or written request for an offer by the Guest, the Service Provider shall
send a quotation. Room sales are subject to availability and reservations are confirmed in
the order they are received. The Guest may also book the selected room type and additional
services directly on the accommodation’s website without prior request for an offer.

4.2. The Contract is concluded when the Service Provider sends a written confirmation of the
reservation submitted in writing by the Guest, and is thus considered a Contract concluded
in writing. A reservation, agreement, or modification made verbally, or its verbal
confirmation by the Service Provider, does not constitute a valid contract.

4.3. The content of the Contract includes: the subject, location, duration, and price of the
service. It also includes terms of payment, cancellation, and modification.

4.4. In the case of incorrect pricing due to administrative or technical error, the contract is
only valid if the price discrepancy does not exceed 20% from the actual price.

4.5. Any amendment and/or supplement to the Contract must be made in writing and signed
by both Parties.

5. Accommodation services

5.1. Lodging Services
The Service Provider guarantees the reserved room type or a higher category in all cases. It is not
possible to reserve a specific room number.

Room types:

5.1.1 Deluxe rooms:

Rizling: https://paskom.hu/szobak/rizling/
Zenit: https://paskom.hu/szobak/zenit/
Kékfrankos: https://paskom.hu/szobak/kekfrankos/
Zweigelt: https://paskom.hu/szobak/zweigelt/
Menta: https://paskom.hu/szobak/menta/

5.1.2. Classic Rooms:

Rozmaring: https://paskom.hu/szobak/rozmaring/
Otti: https://paskom.hu/szobak/otti/
Levendula: https://paskom.hu/szobak/levendula/
Zsálya: https://paskom.hu/szobak/#
Sáfrány: https://paskom.hu/szobak/safrany/

5.1.3. The services provided with each room are available on their respective pages (see above links).

5.1.4. Standard room amenities are listed on the individual room pages linked above.

5.2. Hospitality
5.2.1. The accommodation provides breakfast for its guests during the specified opening hours. In addition to food consumed on-site, taking food or drinks from the restaurant is only possible for an additional fee.

5.2.2. The breakfast and à la carte selection of the accommodation offers limited options for guests with gluten or lactose intolerance. In case of food intolerance, please notify us by specifying the intolerance at foglalas@paskom.hu.

5.2.3. Bringing food or drinks into the accommodation’s restaurant is not permitted; only food and drinks purchased on the premises may be consumed there.

5.2.4. We kindly ask guests to wear casual but elegant attire in the restaurant. Slippers, tracksuits, shorts, tank tops, swimwear, and bathrobes are not permitted.

5.3. Wellness services
5.3.1. Wellness services may be used in compliance with the Páskom Terra Ltd. house rules. The house rules can be found on-site.

5.3.2. The outdoor pool, sauna, jacuzzis, and massage chairs are available from 8:00 to 21:00, depending on occupancy.

5.4. Leisure services
The outdoor pool and jacuzzi located on the premises may be used by all guests at their own risk, subject to weather conditions.

5.5. Parking
The accommodation provides one parking space per booking for one vehicle. The parking area is not guarded. Parking is only allowed in designated parking spaces. The accommodation accepts no financial responsibility for damages resulting from parking in non-designated areas.

6. Prices

6.1. Room prices are listed on the accommodation’s website at https://paskom.hu/foglalas, accessible
by selecting the room type and date range.
6.2. Prices are quoted in Hungarian Forints (HUF). Prices may vary due to exchange rate fluctuations,
but the prices stated in the signed contract remain valid for the contracting partner.
6.3. Prices for other services (e.g., restaurant) are available on-site in printed form.
6.4. The Service Provider uses dynamic pricing based on availability and demand. Prices are reviewed
and may be modified several times daily. The booking confirmation sent by the Service Provider
includes the offer and the validity of the stated prices.
6.5. Prices include the applicable value-added tax (VAT) as defined by law at the time of the offer. In
case of any change in VAT regulations, Páskom Terra Ltd. reserves the right to pass any additional tax
burden onto the Contracting Party, with prior notice.
6.6. The tourist tax is payable in addition to the accommodation fee.
6.7. Current discounts, promotions, and other special offers are published at:
https://paskom.hu/kedvezmenyek-szezonalis-ajanlatok/

7. Payment Terms

7.1. A reservation becomes guaranteed only after payment of the deposit specified in the booking
confirmation. Payment can be made online or via bank transfer. Processing may take 1–3 business
days.
7.2. The remaining balance for the ordered services must be paid by the Guest upon arrival at the
reception.
7.3. For short-term reservations or to cover expected on-site consumption, the accommodation may
request a credit card guarantee.
7.4. For special offers, payment, cancellation, and modification terms may differ and are outlined in
the written confirmation.
7.5. The deposit must be paid within 72 hours. If payment is not received, the reservation will be
canceled.
7.6. Accepted payment methods: cash, bank transfer, credit/debit card, SZÉP Card (Hungarian
recreational card).
7.7. Any transaction fees or charges related to the chosen payment method are the responsibility of
the Contracting Party and/or their SZÉP Card or credit card provider.
Travel Agencies / Tour Operators / OTAs / Partner Agreements:
For these cases, the individual agreement with the Service Provider specifies the applicable payment
terms.
7.8. Gift Vouchers
Gift vouchers purchased via the accommodation’s website may be used within the validity period and
up to the specified value. Full payment of the voucher is required in advance. Once the validity
expires, the voucher becomes void.

8. Modification of Booking

8.1. All modification requests must be submitted in writing to the following email address:
foglalas@paskom.hu.
8.2. For already confirmed and finalized bookings, changes such as rescheduling, modifying the
number of guests, or changing the room type, depending
on current availability and prices, subject to the following fees: and are only possible up to two days before arrival,

If the modification request is received within 2 days before arrival, the cancellation policy (see Section
9) applies, including potential penalties.

• Up to 15 days before arrival: free of charge
• Between 14 and 3 days before arrival: the full deposit paid will be retained
• From 2 days before arrival: 100% of the total confirmed booking value is due

9. Cancellation Policy

9.1. All cancellations must be made in writing.
9.2. Cancellations made up to the 15th day prior to arrival are free of charge. The deposit will be
refunded to the bank account provided by the person who made the reservation.
9.3. For cancellations made between the 14th and 3rd day prior to arrival, the full amount of the
deposit will be retained as a cancellation fee.

9.4. For cancellations made from the 2nd day prior to arrival, or in case the Guest arrives later or
departs earlier than the confirmed reservation period, 100% of the total confirmed booking amount
is payable.
9.5. If the Contracting Party has secured the booking via deposit, credit card guarantee, or other
means specified in the Contract, and fails to arrive by 8:00 PM local time on the arrival day without
prior notice, the Service Provider shall charge the agreed penalty. In such cases, the accommodation
will be held until 10:00 AM the following day, after which the Service Provider’s obligation to provide
the service ceases.
9.6. Unexpected events (illness, accident, family emergency, adverse weather, travel disruptions, etc.)
may occur before or during travel; therefore, Guests are strongly encouraged to take out travel
cancellation insurance with a provider of their choice at the time of booking.
9.7. For individual and promotional offers, cancellation terms may differ and are specified in the
respective offer.
9.8. No financial refund will be provided for unused or modified services (accommodation, meals)
during the Guest’s stay.
9.9. In case of bookings subject to special conditions, group travel, or events, different cancellation
terms may apply, as agreed in a separate contract.
9.11. The right of withdrawal is governed by Section 20(1)(b) of Government Decree No. 45/2014
(II.26.) on contracts between consumers and businesses. If there are fewer than 14 days between
booking and the planned arrival date, the right of withdrawal is excluded.

10. Terms and Conditions for Using the Services

10.1. The Guest may check in (occupy the room) from 3:00 PM on the day of arrival and must check
out (vacate the room) by 11:00 AM on the day of departure.

10.2. The accommodation is an adults-only facility and does not accept guests under the age of 14.

10.3. The accommodation does not accept guests with contagious illnesses. The Guest is required to
inform the accommodation before traveling or upon arrival if they experience any symptoms
indicating a potential infectious disease.

10.3. By transferring the deposit, the Guest acknowledges and accepts the General Terms and
Conditions and House Rules of Páskom Terra Ltd. These terms apply to both the Guest and all
accompanying individuals included in the booking.

10.4. The accommodation is not liable for damages resulting from the Guest’s own fault. The cost of
any damage caused intentionally by the Guest may be charged to them.

10.5. Smoking is prohibited in all indoor areas of the accommodation. Designated smoking areas are
located on the terraces. In the event of smoking in a non-designated area (e.g. inside the room), the
Guest will be charged an extra cleaning fee (see Section 17).

10.6. The official language of the accommodation is Hungarian. At service locations, communication is
supported in English and/or German using translation software.

11. Pets

11.1. Pets are not allowed on the premises of Páskom Cottage, including guest areas and guest
rooms.

11.2. The regulations concerning assistance dogs shall apply as defined by law.
An assistance dog is one that aids a person with a disability in ensuring equal access, supporting
independent living, or responding to emergency situations. Such dogs must meet specific health and
training requirements set out in the relevant legislation.
The assistance dog must be clearly marked with the logo of the certified training organization.

12. Refusal of Contract Fulfillment / Termination of Service Obligation

12.1. The Service Provider is not obligated to enter into a contract and may refuse a Guest’s request
for services without providing justification.

12.2. The Service Provider is entitled to terminate the accommodation contract with immediate effect
and refuse to provide further services if:

12.2.1. the Guest uses the provided room or facilities in an improper or unauthorized manner;
12.2.2. the Guest behaves in an unacceptable or abusive manner toward staff, threatens security or
public order, is under the influence of alcohol or drugs, or otherwise acts in an offensive, aggressive,
or intolerable way;
12.2.3. the Guest is suffering from a contagious illness;

12.2.4. the Guest is under the age of 14;
12.2.5. the Contracting Party fails to fulfill their deposit payment obligation by the agreed deadline.

12.3. If the Contract cannot be fulfilled due to force majeure, it shall be considered terminated.

13. Accommodation Guarantee

13.1. If the Service Provider is unable to provide the services specified in the Contract due to its own
fault (e.g., overbooking, temporary operational issues), it is obligated to immediately arrange
alternative accommodation for the Guest.

13.1.1. The Service Provider is required to:
13.1.1.1. Provide the services defined in the Contract at the confirmed price and for the confirmed
duration—or until the issue is resolved—at another accommodation of the same or higher category;
All additional costs related to the alternative accommodation shall be borne by the Service Provider.
13.1.1.2. Provide free transfer for the Guest to the offered alternative accommodation and, if
applicable, for their return.

13.1.2. If the Service Provider fully meets these obligations and the Guest accepts the offered
alternative, the Contracting Party shall have no further claims for compensation.

14. Guest Illness or Death

14.1. If the Guest becomes ill during their stay and is unable to act on their own behalf, the Service
Provider shall offer to seek medical assistance.

14.2. If the Guest experiences any symptoms indicative of a contagious illness during their stay, they
are required to notify the accommodation immediately, either verbally or in writing. In the case of a
suspected or confirmed contagious illness, the Guest is prohibited from using common areas.

14.3. In the event of illness or death of the Guest, the Service Provider is entitled to compensation
from the Guest’s relative, heir, or the individual responsible for payment.
This includes any incurred medical or administrative costs, payment for services used prior to death,
and reimbursement for any damages caused to equipment or furnishings in connection with the
illness or death.

15. Rights of the Contracting Party

15.1. Under the Contract, the Guest is entitled to use the reserved room and all facilities of the
accommodation that are included in the standard range of services and are not subject to special
conditions.

15.2. During their stay, the Guest may submit complaints regarding the services provided by the
Service Provider. The Service Provider is obligated to investigate all complaints submitted in writing
during the Guest’s stay or recorded by staff in an official report.

15.3. The right to submit complaints expires upon the Guest’s departure from the accommodation.

16. Obligations of the Contracting Party

16.1. The Contracting Party is obligated to pay for the ordered services in full by the deadline and
using the method specified in the Contract.

16.2. The Guest is not permitted to bring outside food or beverages into the accommodation’s dining
areas.

17. Liability of the Contracting Party for Damages

The Guest is liable for all damages and losses caused to the Service Provider by the Guest, or by any
third party accompanying the Guest or under their responsibility. The Guest is obligated to
compensate the Service Provider for such damages.

This liability also applies even if the injured party seeks restitution directly from the Service Provider.
For example: In the event of smoking inside the room, an extra cleaning fee starting from HUF
30,000 gross will be charged. This includes deodorizing upholstery, curtains, and ozone disinfection of
the room.

18. Rights of the Service Provider

If the Guest fails to pay for the services used or for any penalty-incurring services ordered under the
Contract, the Service Provider is entitled to enforce a lien on the Guest’s personal belongings that
were brought onto the premises.

19. Obligations of the Service Provider

The Service Provider is obligated to

19.1. to deliver the accommodation and other services ordered
under the Contract in accordance with applicable laws and service standards.

19.2. The Service Provider must investigate any written complaint submitted by the Guest and take
the necessary steps to resolve the issue. The measures taken must also be documented in writing.

20. Liability of the Service Provider for Damages

20.1. The Service Provider shall be liable for any damage suffered by the Guest that occurs within its
facilities due to the fault of the Service Provider or its employees.

20.2. The Service Provider shall not be liable for damage resulting from unavoidable events beyond
the control of its employees or Guests, or for damage caused by the Guest.

The use of the swimming pool and wellness areas is at the Guest’s own risk. There is an increased risk
of slipping near water, and the accommodation assumes no liability for accidents resulting from this.

20.3. The Service Provider may designate restricted areas on the premises where Guests are not
permitted. The Service Provider shall not be liable for injuries or damages sustained in these areas.

20.4. The Guest must report any damages immediately and provide all necessary information
required by the accommodation to investigate the circumstances, or for official procedures such as
filing a police report.

20.5. Guest rooms are equipped with safes. The Service Provider is only liable for valuables,
securities, and cash if these items were explicitly accepted for safekeeping.

20.6. The Service Provider assumes no responsibility for personal belongings left in the common
areas or guest rooms, including items stored in room safes.

20.7. The Service Provider is not responsible for valuables left in vehicles parked in its lot. However, if
damage to a vehicle occurs due to the Service Provider’s negligence, it will be investigated and
compensated accordingly.

20.8. The maximum amount of compensation shall not exceed 25 times the daily room rate under
the Contract, unless the damage is less.

20.9. The Guest acknowledges that the accommodation is obligated to provide services in accordance
with all applicable legal and regulatory requirements, as well as its own service standards. The Guest
also acknowledges that the accommodation is not liable for any loss arising from official restrictions
that render certain services partially or entirely unavailable. In such cases, the Guest is not entitled to
any refund or discount.

21. Lost and Found

21.1. The Service Provider assumes no responsibility for valuables, money, or personal belongings left
behind by Guests. It is not obligated to return such items by post.
Items found at the accommodation will be stored for up to 3 months and may be returned to the
rightful owner upon verification of ownership. The Service Provider may charge storage and mailing
fees for this service.
After 3 months, unclaimed items will be donated to charity.

22. Consumer Protection and Data Privacy

22.1. The Service Provider places high priority on the protection of personal data. It handles all
personal data provided in accordance with applicable laws, ensures their security, and implements
the necessary technical and organizational measures, as well as internal procedures required for
compliance.

22.2. The Service Provider’s data processing principles are outlined in a separate Privacy Policy, which
is continuously available on its website and is binding on the Service Provider. The Privacy Policy
includes detailed information on each type of data processing activity

22.3. The Service Provider’s activities are subject to professional oversight by:
• the Municipal Clerk of Lajoskomárom, and
• the Consumer Protection Department of the Fejér County Government Office,
Székesfehérvár District Office.

22.4. VIZA (Closed Guest Information Database):
As of January 1, 2021, pursuant to the amendment of Act CLVI of 2016 on the State Tasks of
Development of Tourist Regions, accommodation providers are required to record specific personal
data of Guests in a central database provided by a government-designated storage provider, for
legally defined purposes.
The designated storage provider is the Hungarian Tourism Agency (MTÜ)
If a Guest refuses or is unable to present a valid ID for data recording, the Service Provider is required
to deny the service. The Service Provider is not liable for any resulting damages incurred by the
Guest.

23. Force Majeure

Any cause or circumstance (e.g. war, fire, flood, extreme weather, power outage, water or gas supply
interruption, epidemic, strike) beyond the control of the parties (“force majeure”) shall release either
party from their contractual obligations for the duration of such cause or circumstance.
The parties agree to make every reasonable effort to minimize the likelihood of such events and to
mitigate any damage or delay caused as quickly as possible.

24. Amendments to the General Terms and Conditions

The Service Provider reserves the right to unilaterally amend these General Terms and Conditions
(GTC). Any amendments shall be published on the Service Provider’s website no later than the date
on which they take effect.
Amendments may not conflict with applicable laws and may not include unfair contractual terms.

25. Governing Law and Jurisdiction

The legal relationship between the Service Provider and the Contracting Party shall be governed by
the provisions of the Hungarian Civil Code.
Any legal disputes arising from the service contract shall fall under the jurisdiction of the competent
court at the location where the service is provided.

Effective: From May 26, 2025. This GTC supersedes all previous versions published by Páskom Terra
Ltd.

Issued in Lajoskomárom, May 25, 2025

Mihály Mosberger
Managing Director
info@paskom.hu